Hi, one of the users on our Crowd set up cannot log in to confluence
Jira is the user directory (pointing to an Active Directory server)
All application links appear ok
The error log is as below (markg cannot log in, alexc can log in)
I have reviewed and followed this article with no joy https://community.atlassian.com/t5/Confluence-questions/Confluence-JIRA-quot-Remote-user-directory-is-not-functional/qaq-p/349786
ERROR [http-nio-8090-exec-9] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'markg'. Skipped.
ERROR [http-nio-8090-exec-12] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'alexc'. Skipped.
Alex - I have just found this kb entry for crowd - it might be helpful for your issue too: https://confluence.atlassian.com/crowdkb/crowd-user-authentication-fails-with-directory-x-is-not-functional-during-authentication-error-391086721.html
I am wondering what is the difference between both users? Have you tried to remove the non working using from the Confluence users group and add him again? Have you tried to reestablish the connection between JIRA and Confluence?
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
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