We are using Confluence 220.127.116.11
We are unable tio login except using recovery_admin credentials.
The backup of site is not working. We have full rdp access to machine
Is there a way to move the content of the site to another server from the back as the backup function is not working ?
If you can log in with the recovery account, then there's nothing wrong with Confluence.
My guess is that you have an external user directory set up, but Confluence can't talk to it, so all the non-recovery users cannot get in (the fact you can't get to the marketplace either suggests a network issue)
I would definitely start with fixing whatever is blocking the user directory access first.
Thanks for your answer. I am not sure of all the problems. Trying to solve one by one.
Noticed marketplace is not reachable. followed the instructions fo atlassian and installed certificates. restarted confluence. but no change.
i think there are a couple of problems. do you know anyone who can help. we are happy to pay for the service
Hi @Mydesq Support ,
You can create a database dump. Install confluence on a new server, import the database dump in the new database and copy the application home folder.
But if your problem has something do with the configuration, it will not help, as the configuration is copied also this way.
But why don't you try to fix the login problems? If you can log-in using the recovery password, you should be able to fix it in general.
error we get when we do back up. just copied first few lines
java.io.IOException: No such file or directory
at java.io.UnixFileSystem.createFileExclusively(Native Method)
java.io.IOException: No such file or directory at java.io.UnixFileSystem.createFileExclusively(Native Method) at java.io.File.createNewFile(File.java:1012) at com.atlassian.core.util.FileUtils.copyFile(FileUtils.java:405) at com.atlassian.core.util.FileUtils.copyFile(FileUtils.java:352)
Hi, Confluence collaborators! As part of #Confluence-Collaboratory month, we’ve created a very special Mythsbusters segment, where we're dive into an interesting myth and uncover the truth behind i...
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