Upload Media File not working

Joanne Lee
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December 8, 2022

I'm in the process of creating a course and all of a sudden, it wouldn't let me upload any images or videos. I don't even get an error message when I click the button - it literally does nothing.

I've uploaded 5 videos so far and now I'm stuck. Is there a limit in size or number of videos I can upload in a single course?

Any insight would be helpful, thanks!

2 answers

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CapCut ModAPK
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 13, 2023

Hi, I was facing the same issue a few days ago and solved the problem by following above steps. You can also solve your issue by following the above guide. I hope you will be happy to follow this. Thanks

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Owen Wallis
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 18, 2022

Hi, there shouldn't be a limit (unless you admin has set one).

A technical reason to what might be happening: When you upload you're issued an auth token which tells Confluence you're allowed to upload. If you've left the page open for a long time might be your auth token has expired.

So refreshing the page and retrying the upload might help resolve the issue.

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