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Understanding backup Confluence+Jira Cloud


I read several threads regarding backup in cloud environment but I am stil confused.

I have, all cloud versions: 

  • Jira Software
  • Jira Service Management
  • Jira Discovery
  • Confluence


I make regular backups manually (backups for Cloud)


1/ Am I right noticing that I have : 

  • 1 backup zip file for my Confluence site, that has all spaces, users, teams, configurations etc.
  • 1 backup zip file for my Jira site, that seems to have all Jira software projects + Jira service projects + Jira Discovery projects, and all related teams, configurations etc.


I am making those backups in case something happens and I can reimport everything under a new Cloud instance

I read in several pages that it is NOT possible to restore directly a Confluence backup file when I have both Jira site and Confluence.


2/ Is it correct that in that case, I have to :

  1. Make a Jira site backup
  2. Backup every Confluence spaces, one by one, in CSV format
  3. Create new Jira and Confluence Cloud instances
  4. First import my Jira backup file from the Jira import tool of the new instance
  5. Then import each space one by one in the new Confluence Instance



3/ Won't I lose information, internal links, attachements, images, whiteboards  or anything in this process ?


Many thanks for your help

1 answer

0 votes
Bert van Dijk _TMC_nl_
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Sep 25, 2023

Hi Alexandra,

1) Yes, you are correct

2) That could be an option. At the other hand, export each space one by one costs a lot of time. If you script it, make sure to check if a space is added

Alternatively, you could make a Confluence instance backup. In case you need to restore, you can create a new temp instance. Do the restore there and then a space backup which can be used to restore Confluence in the same instance as Jira is running.

3) No. All "normal" standard Confluence items are in the backup. Most app data also will be in the backup. Losing information would only occur if the app vendor stores data at his own database which is not in the backup/export. I don't know if there are any.

Hi Bert, 

Thanks a lot for your answer. I am sorry for my late reply, I did not receive a notification.


1/ Perfect, thank you

2/ I confirm it takes time and will need to script it.

Regarding your alternative solution : you suggest I make a whole confluence back up (so I get the big zip that has everything thru backup manager functionality). Import it in a new site ? But then by importing the Jira backup, it won't work


3/ Perfect.


Thanks again, have a nice day,


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