Unable to log in despite already request for "Reset Password" but still not recognized.

[Wen Li]

Hi,

Did anyone face similar issue whereby you have requested "Forgot Password", received link in email and when try to renew the password, only to face such message?

"A system error has occurred — our apologies!

For immediate troubleshooting, consult our knowledge base for a solution.

If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information:

1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

Your Confluence administrator can use the support request form to create a support ticket which will include this information.

We will respond as promptly as possible.
Thank you!

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Cause

    User [Anonymous] does not have the required privileges.

Referer URL

https://confluence.shopee.io/resetuserpassword.action?username=wenli.lee@shopee.com&token=29782b790c03fcfee7538fe65e28707043d68113"

Appreciate if anyone could shed any ideas, thanks in advance.

[Sagar]

Hi @Wen Li Welcome to the Atlassian community.

Looking at your Confluence URL https://confluence.shopee.io is is confirmed that you are using Confluence Server or Datacenter.

Can you let me know if your Confluence site is connected to any external user management or SSO like LDAP, Microsoft AD, Okta, or Crowd as if so then you need to reset the password there instead of resetting it in Confluence and all the users,group and password will be managed from there and not local to Confluence.

Best,

Sagar