Summary: I am unable to insert JIRA Chart macros or other macros into a space. I am however able to insert the JIRA Issue/Filter macro, and generate spaces with Jirachart macros automatically created. I'm using Confluence Cloud (and JIRA Cloud). This is the first time I've used Confluence and I haven't successfully created any JIRA Charts in any spaces before.
Error message: from step 7.2.2.:
Screenshot: showing the template with successfully loaded Jirachart macros, the successfully loaded JIRA Issue/Filter macro, and the failed other macros.
Thank you for the help!
Hi @Bryan Quandt ,
Thanks a lot for the detailed information. I tested what you described and could not reproduce the problem at step #5.
See image below:
As this pertains to JIRA Cloud and we cannot exactly access or troubleshoot it, I would recommend raising a ticket with Atlassian support so they could work with you on finding a resolution.
Also, I suggest removing the link with the error message as users can then attempt to access your server since they have the base URL.
It is fine to provide this with Atlassian directly as for hear, you can change the base url to something like:
Do not put the actual URL but just the above placeholder.
I'm now able to accomplish what I was trying to do in step 6 (add a Jirachart). I followed the workaround in another post (see below for link): "Instead of selecting the Jira Charts macro from the Jira issues macro menu, directly select the Jira Charts macro from the macro browser by selecting the View More option on the insert/+ dropdown." That's what I was doing before, but now it's working.
I am still, however, unable to add other macros to my space; the same issues are occurring as those I listed in step 7.
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