Unable to find resource '/template/simple/textarea.vm'

[biotex]

We have confluence server running on a Windows server. While trying to upgrade the confluence (server), I ran into an issue that prevented me from upgrading. When I clicked on the link to enter the license, I got the error message 'Unable to find resource '/template/simple/texatarea.vm'. It would not let me put my license. I have rebooted my server several times and also restarted the confluence service. But I continue to get the same error.

[Sanjen Bariki]

Hi @biotex ,

you can simply click on the mentioend page option to add the licesne and add your valid license then it will run perfectly. If you are facing issue after clicking on that

Cause :-

• Some times due to the plugin cache issue 
• Unable to find the path folder

Please find the below solution link.

• Solution Link 
• Atlassian ticket for the solution 
• Atlassian document for the solution 

Regards,

Sanjen

Hit the answer button If it helps you😊.

[biotex]

Thank you for answering so quickly. Unfortunately, i have tried all these steps and still get the same error. The link that you provided is from docker (linux image) and shows unix commands but I am running the Confluence server on Windows Server. Also, when I click on the link to enter the license number, it displays the other error page, which I showed in the second screenshot. It does not give me any option to enter the license number.

[Sanjen Bariki]

Hi @biotex ,

Have tried to clear the caches in the server..? 

Can you please restart the server again..? If you are facing the same issue again..?

Kindly reach out to atlassian support.

• Raise atlassian support ticket 

Regards,

Sanjen

[biotex]

Yes, I tried to clear all the caches (plugins-cache, plugins-osgi-cache, plugins-temp, and bundled-plugins). I restarted the server again and have the same issue.

[biotex]

I can't raise a support ticket since it is for starter license and the only option given is to get answers from community. I tried that route as well. Thank you for your continued assistance!

[Sanjen Bariki]

Hi @biotex ,

Could you please let me know, where this issue occured..?

In which activity, you faced this issue..?

Is it your prod instance..?

Could you please add your inputs @Nic Brough -Adaptavist- ..?

Regards,

Sanjen

[biotex]

hello @Sanjen Bariki , we faced this issue while upgrading Confluence. Yes, it is our production instance.