I am unable to create a child page, specifically Publish or Save via Google Chrome. I have tried using different networks. I can however create child pages using the iPhone Confluence app, and can see those new pages from the desktop but still cannot edit them. I have tried a number of times over the past week or so but no success.
I get the following messages:
The connection timed out
Check you can connect to the internet, then try reloading. If there's no problem with your connection, speak to your Confluence admin.
Can't save changes
Unable to communicate with server. Saving is not possible at the moment.
There was an error processing the request.
Can't reach the server. Check your internet connection, and we'll keep trying to reconnect you.
(index):74 WebSocket connection to 'wss://wikidocs.services.atlassian.com/v1/bayeux-sync1' failed: Unknown reason
PING wikidocs.services.atlassian.com (188.8.131.52): 56 data bytes
Request timeout for icmp_seq 0
However, going to https://wikidocs.services.atlassian.com/ responds!
Welcome to Atlassian Community. It's nice to have you!
I found your reply on an older thread here, where the original cause was since resolved. The issue you are encountering is not related to that issue, so I've created a new thread from your question.
In regards to that error, I've seen similar errors on other Cloud accounts, where the cause was the following:
If you are using Confluence within your company's network, it's possible that web-socket connections are being blocked by your IT department.
If that is the case, I suggest the following workaround:
I hope that helps, but do let me know if you have any questions.
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