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Unable to access Confluence

Edited
bruder I'm New Here Jun 09, 2022

Hello

I am a non technical guy.

Since yesterday we are unable to access to our self hosted Confluence server instance.

We're getting asked for a licence key. We renewed the licence at 28th of september 2021. After posting this key we have to set up the database, etc. - but we have set up that years ago.

Can you help us and tell us why that happened?

Thanks in advance

Manuel Bruder

1 answer

2 votes
Mayur Jadhav Community Leader Jun 09, 2022

Hi @bruder ,

Welcome to the Atlassian Community!!

We had faced the same issue with one of our customers, due to a recent vulnerability Confluence Security Advisory 2022-06-02.

Your instance might be affected by this, If you have the backup of the confluence with the latest I would suggest creating a new environment and installing the confluence, and then restoring the backup.

I would also recommend you to open a priority ticket with Atlassian and asked for the help and best recommendation to mitigate this.

 

Hope this information is helpful.

 

Regards,
Mayur

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