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Unable to access Confluence

bruder June 9, 2022

Hello

I am a non technical guy.

Since yesterday we are unable to access to our self hosted Confluence server instance.

We're getting asked for a licence key. We renewed the licence at 28th of september 2021. After posting this key we have to set up the database, etc. - but we have set up that years ago.

Can you help us and tell us why that happened?

Thanks in advance

Manuel Bruder

1 answer

2 votes
Mayur Jadhav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2022

Hi @bruder ,

Welcome to the Atlassian Community!!

We had faced the same issue with one of our customers, due to a recent vulnerability Confluence Security Advisory 2022-06-02.

Your instance might be affected by this, If you have the backup of the confluence with the latest I would suggest creating a new environment and installing the confluence, and then restoring the backup.

I would also recommend you to open a priority ticket with Atlassian and asked for the help and best recommendation to mitigate this.

 

Hope this information is helpful.

 

Regards,
Mayur

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