Unable to Paste Text from Notepad to Confluence Using IE11

Operating System: Windows 10

Browser: Internet Explorer 11

 

The following has been observed using Confluence Cloud.

 

Steps

1. Create a Blank page in Confluence

2. Create and copy a large test data set so the vertical scrollbar is displayed, e.g. Lorum Ipsum

  a. https://www.lipsum.com/

  b. Generate 20 paragraphs

  c. Copy the Paragraphs

3. Paste the Test Data into the Page

4. Copy the last line on the page.

5. Launch Notepad

6. Paste the text into Notepad

7. Select and copy the text from Notepad

8. Place the cursor at the end of the text in the new page and press "Enter" to go to a new line.

9. Paste the text.

10. Observe no text is pasted.

1 answer

1 accepted

Hi Jason,

Is this the issue you're running into, perhaps?

Summary

Using Internet Explorer 11 users are unable to paste content within the editor using Ctrl+V shortcut

Environment

Confluence Cloud with the new look and navigation.

Steps to Reproduce

  1. Have Confluence in the new look and navigation
  2. Access it using IE11
  3. Create or edit a page
  4. While you're still in editor mode copy some content from elsewhere (like the notepad) using Ctrl+C
  5. Try to paste it using Ctrl+V

Expected Results

The content is pasted.

Actual Results

The content isn't pasted.

The following error appears in the browser's console:

SCRIPT5007: Unable to get property 'getData' of undefined or null reference
atlassian-editor.min.js (19,18296)

Workaround

Use Right click + Paste to paste the content.

 

Could you test the workaround and confirm if it works for you?

Thank you!

 Regards,

Shannon

I confirm the workaround of using the context menu paste function does work, thanks.

Thank you for confirming!

Kind regards,

Shannon

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

344 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you