Unable to Log into Confluence using local accounts

Andrew Wint October 19, 2024

The known username/password is not working. Restarted confluence services to no avail

2 answers

0 votes
Lucas Modzelewski _Lumo_
Atlassian Partner
October 20, 2024

Check the order of user directories in settings: https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html 

Andrew Wint October 20, 2024

Thanks! I am able to use the admin account to log in but now when I try to check license to see why general users can not log in , i get a blank screen. I still do not know if the license is still valid but no other user can log in accept the default admin account that was first setup

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 19, 2024

@Andrew Wint Welcome to the Atlassian community.

You can you use this KB to gain access to data center if a password is lost or not working - https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html 

Andrew Wint October 20, 2024

Hi

 

Thanks, looks like we didnt setup an email address with this so all I have is a user account (I am assuming its the system administrator account log in based on the name). I know the password or the one they say it is suppose to be but its not working. Other users are also having the same issue logging in using known username/passwords. I am not very familiar with the setup and documentation is limited so I am trying to figure out where the local accounts might be configured and if I can change this from OS/Linux

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 20, 2024

@Andrew Wint the username is generated in the logs when you follow the steps in the KB.  You do not have to know any of the information that was setup to do the recovery if you have access to the server that data center is running on.  

Andrew Wint October 20, 2024

I was given the default admin user credentials. Now I am still trying to determine why users can not log into confluence. I created a new user from Jira admin portal and i tried to log into confluence with these credentials and it is not allowing me in. When i log into confluence with the admin user account, I get in but when I try to check general configurations to see status of the licenses it just leaves the page gray (nothing comes back).

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