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URL doesn't work after upgrade

Recently upgraded Confluence to 6.15.8 however the I don't seem to be able to hit the site using the base URL, can you confirm if there is anything that needs to be changed?

1 answer

@Tim Dix 

Hi Tim

any issues throughout the update?

What das the error logs show after you started your instance / try to access confluence?

 

Cheers

Kurt

Hi Kurt,

Update seemed to go through okay, no errors from what I remember. When trying to access Confluence by the URL it just says that the website can't be reached, however access via IP is fine.

Thanks

@Tim Dix 

 

Hi Tim

can you by chance have a look to the log file and check which url is configured for confluence within the admin ui.

 

Cheers

Kurt

Hi Kurt,

Do you mean the base URL? That is set correctly.

What log file shall I look at? Excuse the ignorance.

Thanks

@Tim Dix 

 

Hi Tim

no worries catalina.out or atlassian-confluence.log

https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html provides some input on where to find them

 

Cheers

Kurt

Hi Kurt,

Thanks for that, the log file is 10MB so a lot to comb through, any suggestions on what I can search for? I have seen the below as an error if that's any use.

 

Caused by: java.io.IOException: Cannot run program "/bin/bash": CreateProcess error=2, The system cannot find the file specified

 

Thanks

@Tim Dix 

 

Never seen that error before, one option would be to ask the atlassian support, they will request a support.zip or the mentioned logfiles from you

 

In addition you could also provide the log file here so that it can be reviewed.

 

Cheers

Kurt

Sorry for the slow response. When trying to log a case with support it just tells me that we can't log personal cases and I seemingly can't find a way to attach it here either.

 

Thanks

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