URL doesn't work after upgrade

[Tim Dix]

Recently upgraded Confluence to 6.15.8 however the I don't seem to be able to hit the site using the base URL, can you confirm if there is anything that needs to be changed?

[Kurt Klinner]

@Tim Dix 

Hi Tim

any issues throughout the update?

What das the error logs show after you started your instance / try to access confluence?

Cheers

Kurt

[Tim Dix]

Hi Kurt,

Update seemed to go through okay, no errors from what I remember. When trying to access Confluence by the URL it just says that the website can't be reached, however access via IP is fine.

Thanks

[Kurt Klinner]

@Tim Dix 

Hi Tim

can you by chance have a look to the log file and check which url is configured for confluence within the admin ui.

Cheers

Kurt

[Tim Dix]

Hi Kurt,

Do you mean the base URL? That is set correctly.

What log file shall I look at? Excuse the ignorance.

Thanks

[Kurt Klinner]

@Tim Dix 

Hi Tim

no worries catalina.out or atlassian-confluence.log

https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html provides some input on where to find them

Cheers

Kurt

[Tim Dix]

Hi Kurt,

Thanks for that, the log file is 10MB so a lot to comb through, any suggestions on what I can search for? I have seen the below as an error if that's any use.

Caused by: java.io.IOException: Cannot run program "/bin/bash": CreateProcess error=2, The system cannot find the file specified

Thanks

[Kurt Klinner]

@Tim Dix 

Never seen that error before, one option would be to ask the atlassian support, they will request a support.zip or the mentioned logfiles from you

In addition you could also provide the log file here so that it can be reviewed.

Cheers

Kurt

[Tim Dix]

Sorry for the slow response. When trying to log a case with support it just tells me that we can't log personal cases and I seemingly can't find a way to attach it here either.

Thanks