Tutorial for FAQ Page

[Krystle Harsch]

Hi everyone, 

I am new to using the Service Center. Is there any tool tutorial that explains how to add projects, and from there how to add articles, to your FAQ page etc. (Service Center)? 

I need some really basic tutorial that will explain the simple ins and outs of the platform.

Also, I'd like to know, if we upgraded to a paid plan and we changed our permissions to public, would that also allow people to message us without logging in?  

Thanks for your suggestions and advise!

[Phill Fox · Accepted solution]

Hi @Krystle Harsch 

Welcome to the Atlassian Community.

You will find lots of really great videos available on Youtube that address your questions. 

For example https://www.youtube.com/watch?v=kgcKZONoCQI 
Search for Atlassian Confluence to find the available videos. 

At the moment Atlassian University are making this course available for free https://training.atlassian.com/lfh-jira-confluence-together which shows how you can use Jira and Confluence together.

The following skillbuilder courses are also available

https://training.atlassian.com/confluence-content-management
https://training.atlassian.com/using-confluence-for-documentation-and-knowledge-bases

With regard to your question around paid plans. You need to consider if you want to track the comments back to individuals or whether just having anonymous comments is sufficient. A paid plan will allow you to assign user accounts to individuals (at a cost) and then track the comments against that user. 

Hope this helps

Phill