Trial license extension

Alexander Tymchuk June 3, 2021

Hi.

I am migrating our confluence Spaces from Server 5.1.5 with expired license to Cloud with active license. To proceed with the migration I have to install migration agent to server however it can be done only for Server 5.10.x or higher version.

KB articles says that I have to request my license extension so that I have 60 days to upgrade current install and then migrate. How can I do that? How to extend the current license? "Open a ticket" ling gets me here, and the Server instance was installed by an admin who is not with the company anymore so I can't login to my.atlassian.com as even do not know which mailbox is to be used. Please advise. 

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 3, 2021
Alexander Tymchuk June 4, 2021

Thank you. That form did not work properly yesterday, but today it worked for me. I contacted Atlassian and is waiting for the outcome.

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