To change the reporter and asignee for the future isuues

Jeevan Kumar K G
Contributor
January 14, 2025

Hi All,

 

For the current issue, we have specific individuals assigned as the reporter and assignee. However, for future issues, we need to update the reporter and assignee. If I send an email to a specific email address, the issue will be created, but I need assistance in modifying the reporter and assignee settings. Your help with this would be greatly appreciated.

2 answers

2 votes
Manoj Gangwar
Community Leader
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January 14, 2025

Hi @Jeevan Kumar K G 

You can create an automation rule to update the Reporter and Assignee after Issue creation.

Trigger: When Issue Created

Condition: If Issue Type = xyz

Action: Then edit assignee & reporter

 

Jeevan Kumar K G
Contributor
January 14, 2025

Hi @Manoj Gangwar  Can you please explain the automation steps 

 

Thanks in advance

0 votes
Rodrigo
Rising Star
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January 15, 2025

Hi @Jeevan Kumar K G,

Automations will be the best solution. Addiung to Manoj's answer, you can also set the Default Assignee value on your JSM, which could temporarily help before testing your automations.

Guide by Devinity - Jira Automation Basics 

Atlassian Docu - Exploring JSM... 

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Jeevan Kumar K G
Contributor
January 22, 2025

Thank you so much for your help  @Rodrigo @Manoj Gangwar 

Like Rodrigo likes this

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