To change the reporter and asignee for the future isuues

[Jeevan Kumar K G]

Hi All,

For the current issue, we have specific individuals assigned as the reporter and assignee. However, for future issues, we need to update the reporter and assignee. If I send an email to a specific email address, the issue will be created, but I need assistance in modifying the reporter and assignee settings. Your help with this would be greatly appreciated.

[Manoj Gangwar]

Hi @Jeevan Kumar K G 

You can create an automation rule to update the Reporter and Assignee after Issue creation.

Trigger: When Issue Created

Condition: If Issue Type = xyz

Action: Then edit assignee & reporter

[Jeevan Kumar K G]

Hi @Manoj Gangwar  Can you please explain the automation steps 

Thanks in advance

[Rodrigo]

Hi @Jeevan Kumar K G,

Automations will be the best solution. Addiung to Manoj's answer, you can also set the Default Assignee value on your JSM, which could temporarily help before testing your automations.

Guide by Devinity - Jira Automation Basics 

Atlassian Docu - Exploring JSM... 

[Jeevan Kumar K G]

Thank you so much for your help  @Rodrigo @Manoj Gangwar