To change the reporter and asignee for the future isuues

[Jeevan Kumar K G]

Hi All,

For the current issue, we have specific individuals assigned as the reporter and assignee. However, for future issues, we need to update the reporter and assignee. If I send an email to a specific email address, the issue will be created, but I need assistance in modifying the reporter and assignee settings. Your help with this would be greatly appreciated.

[Manoj Gangwar]

Hi @Jeevan Kumar K G 

You can create an automation rule to update the Reporter and Assignee after Issue creation.

Trigger: When Issue Created

Condition: If Issue Type = xyz

Action: Then edit assignee & reporter

[Jeevan Kumar K G]

Hi @Manoj Gangwar  Can you please explain the automation steps 

Thanks in advance