The draft page is empty when attempting to edit a page even though there is information on the page

Gerard McHale January 21, 2022

I am attempting to edit a page in Confluence Cloud. There is information on the page. But when I click the edit button there is no content on the draft page. And if I publish that draft, the content will disappear from the actual page. I've included screenshots below of the page and the content after I click edit.

The page before editing.

page before editing.png

The page after I click the edit button

page after edit is clicked.png

The problem is limited to this particular page. I am able to successfully edit other pages.

I've also noticed that only some of the users on the team are having this problem. Others are able to edit the page without a problem.

I have already searched Google for an answer and I can find a similar problem from 2018 and 2020 but it is only on Confluence Server and the solution involves accessing a database table. I don't have any access like that because I am using Confluence Cloud.


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Gerard McHale January 22, 2022

It's not a real solution to the problem but I ended up creating a new page and manually copying the data from the original page to the new page. 

I then had to update all pages containing a link to the original page so that the link now pointed to the new page. Luckily there was only one page that required an update.

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