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The Draw.io not working for external share

Deepika Sood
Deepika Sood April 28, 2024

Draw.io is not working for external space, users are facing below errorScreenshot 2024-04-29 at 12.23.15 pm.png

 

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David Benson _draw_io_
David Benson _draw_io_
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April 29, 2024

This indicates that a call from your browser to Atlassian's media servers (where attachments are stored) timed out. If you're under paid support with draw.io, you can file a ticket via the links on https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-whiteboards?hosting=cloud&tab=support.

Otherwise, have a look at the network tab of the browser debugger to see what the error is.

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