The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

TestRail integration is not working as expected in Chrome

drew ambroise
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 12, 2024

We are currently experiencing an issue with the integration between our Jira Sandbox instance and our TestRail instance.  A logged in Jira-Sandbox user, with active and valid test cases linked to the Jira Ticket, are not able to see the Test Rail case assets associated with that lead ticket.  When clicking on the "TestRail" link from within JIra, the user see's the following message "You are not yet logged in to TestRail. Please log in to use the integration." and is asked to login.  Once logged in, the user is directed to the main TestRail dashboard page...not the expected testcase associated with that Jira ticket.  Executing a login does not resolve the issue.  How do we resolve this issue?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote
David Kivlin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 22, 2024

We are experiencing the same issue here, however the issue does not occur with Firefox

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events