Team members not receiving emails when tagged in comments on pages

[Brittany Hegedus]

I have team members not receiving emails when they are tagged in comments on pages. They have their email notifications on. What could be causing this issue?

[Rebekka Heilmann _viadee_]

Hi @Brittany Hegedus and welcome to the Community,

do they get in-App notifications for these mentions? 

There is no single "Emails on" setting - 100% sure they ticked the "Someone mentions me" box?

[Brittany Hegedus]

They are getting In-app notifications but we typically work out of our email 

Yes they have the mentions me feature on but are not getting an email when they are tagged.

[Rebekka Heilmann _viadee_]

Odd - other than firewall issues or the likes I don't have a clue. There is no Email log in Confluence Cloud so the only way to verify that would be through your Sys Admins on the Email Server?

[Brittany Hegedus]

Thank you so much Rebekka, I will let the team know!