System Error when configuring LDAP user directory with AD

Hello Everyone,

I'm quite new with confluance and I'm not sure what I'm doing wrong.

When I'm trying to set up Active directory in the user directories, I provide all the mandatories details and then when clicking "Save and Test" I get "System Error" the stack trace is empty and I get this error very fast, it doens't seems like my server is trying to communicate with my active directory servers at all.

I read here and on line, trying to search for this problem but is seems like it should be very straight forward settings, but I still get this error with no details to troubleshoot.

Any tips?


1 answer

Hello There,

As a first approach I would suggest you to double-check the settings of your Active Directory in the LDAP configuration at Confluence, you can use this guide to performing this checking:

If you still experience the error I would like to suggest you to raise a support ticket at our and attach your latest support zip for a review, so we can perform a better investigation and find the root cause of this behaviour to you.

I hope this helps.

Best Regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

158 views 3 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you