Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Suddenly suspending product access?!

Our product team has been using Confluence product and all of a sudden no one can access all the content we've been putting together.

You can see the message we are seeing...

How can you just suspend without any notice to users who has been putting so much effort into building a knowledge base? Please help fix the issue ASAP...

Screen Shot 2021-12-29 at 10.19.02 AM.png

1 answer

3 votes
Andy Gladstone Community Leader Dec 29, 2021

@Youna Choi 

Sorry that you are locked out!

This is a problem the Community cannot help you with directly, we have no access to billing or payment systems - you need to reach out to your Site Admin for that.

The links in the error message you are getting are a good starting point, but if they do not work out for you, then raise an issue with Atlassian directly at

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

🏠 Say hello to the new Confluence Home!

Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...

959 views 7 42
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you