Stuck loading when inserting Balsamiq element to confluence page

srinath_srinivasan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 25, 2024

Hi, 

 

I am trying to insert a Balsamiq element into my confluence page but the pop up gets stuck loading. Even the cancel option won't work. I have to reload the webpage in order to get back to my Confluence page. Please help!

 

1 answer

0 votes
Brendan Saricks June 25, 2024

Hey Srinath,

It may be best to reach out to us directly at support@balsamiq.com, but to start with the basics here, would you mind trying in a private browser window to see if the problem persists there?

If it does, sending us a screenshot of your javascript console may give us a hint as to what's happening here.

Really sorry for the trouble, my friend. We will do everything we can to get this sorted.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events