It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Space Import error

Hi, I have been having trouble importing a space which I exported from the cloud site in Jan 2020, when I try to import the file on a new site, I get the following error. 

The following error(s) occurred:

  • There was an error during import. Please see our guide to raising a bug report.

Below is the configs. 

#Mon Jan 13 01:57:58 UTC 2020
defaultUsersGroup=confluence-users, com.atlassian.confluence.plugins.confluence-space-ia


1 answer

0 votes


Welcome to Atlassian Community, and thank you for raising this question with us.

Unfortunately, there's no way for us to tell why your import failed without looking at the log files. It would require me to raise a support ticket for you.

Should I go ahead and do that for you now? This would then allow us to gain access to your site in order to help troubleshoot your import issue.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

5,345 views 4 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you