Some users not able to sync with LDAP Directory

Hi Team,

We are running with confluence 5.4.1, Here User directory synchronize happening successfully.

But few users are complaining that they are not able to login, upon checking user details, i could see Last failed login time stamp and failed login count are up to date.

But user last updated time is one month old, it should be current date.

regards,

venu

1 answer

0 vote

Hi Venu,

I suspect the directory sync in not fully functional. I recommend to perform the following:

  1. Login as local administrator of Confluence
  2. Disable the LDAP directory
  3. Create a new LDAP directory using the exact same settings as the first one
  4. Sync the new LDAP directory
  5. Check if the users are able to login (including the affected users)
  6. If all is good, remove the old directory

Always backup Confluence before attempting a major change like this.

Cheers!

Rodrigo

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

547 views 20 11
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you