Could You suggest what to use or how to set up more keywords or metainfo for our request forms/articles?
Currently it is a bit problematic - the search bar functionality in customer portal only reacts and shows necessary articles/request forms if You know the correct word, what to search.
For example: If customer writes "list" into the search bar - system will suggest "Create e-mail list" form, which is correct. But if user writes "lists" - system does not suggest anything. And there are many other problematic keyword situations. The same for Confluence knowledge base articles.
How could I add more flexibility into the keywords?
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