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Single Jira Service Desk linked with multiple Confluence instances

Hi,

I have one Jira Service Desk instance, and two Jira Confluence Instances.

Is it possible to link one Confluence with a specific Jira Service Desk PROJECT; and the other confluence instance with another project?

1 answer

0 votes

Hello @Saleh!

As I understand, you need to restrict the access of your Confluence users to some specific projects within your Jira application.

Let me start by telling you that application links work by linking whole applications, not only specific parts of it. With this in mind, I can proceed and tell you that you can restrict the access of your Confluence users to only specific projects in Jira.

What I envisioned is this:

  1. We create the application links between both Confluence instances and Jira Service Desk
  2. Create two new groups in Jira (one for each Confluence instance)
  3. Set the needed permission for those groups
  4. Set the Project Permissions for both groups, as desired

You can have a deeper look on Application Links and Jira permissions here:

 

Looking forward to your reply, Saleh!

Hi Saleh,

or do you want to link Confluence as a knowledge base to Jira Service Desk?

Cheers,
Kirstin

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