I am also trying to include SLA statistics from JIRA Service Desk to a Report created in Jira. Looks like rocket science.
Would be highly appreciated if anyone has a solution.
PS: Since I am able to handle SQL and PowerBI, anyone who can provide good working SQL queries for Jira to run reporting about issues and SLA is highly welcome to share that.
I am pretty much in the same situation at the moment. Have you found a solution for this? The only thing I found was https://kintosoft.atlassian.net/wiki/spaces/SFJ/pages/52981672/Service+Desk+JIRA+Java+API but the mentioned tables are not existing....
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