Share page not showing user and description fields


when clicking the Share button no fields for the target users or the message shows up, as explained in the Atlassian's "share a page or blog post". The theme being applied is the default and we have no custom HTML, styles or JS.

What shows up:


Versus what is expected:


We are using  Confluence 6.4.2 and it happens in all browsers.

Did anyone have this situation already, and/or know how to solve it (and what may be the cause)?

Thank you.


2 answers

1 accepted

0 votes
Answer accepted

Check if  system-plugins related to email  notifications  are not disabled.  To check this go to Confluence Administration -> Manage add-ons. Select "System" from picklist and search for "wordbox" plugins. 

* Verify if  "Workbox - Common Plugin", "Workbox - Confluence Provider Plugin", "Workbox - Host Plugin" are enabled.

Then search for "Notifications" plugins and verify if following plugins are enabled: 

 * Confluence Email Notifications Plugin

* Confluence Content Notifications Plugin

* Confluence Batch Notifications plugin

Hi Greg,

Yes, that was indeed the problem.

Thank you

0 votes
Nancy Lopez Atlassian Team Dec 22, 2017

Hi Vitor,

I am curious if you have configured a mail server for your instance. It is mentioned in this documentation that the users will not appear in the resulting dialog if a mail server has not been set up.

In addition, the steps to setting up a mail server in 6.4.2 can be found here:

Best regards, 

Nancy Lopez

Hi Nancy,

thanks a lot for your reply.

The mail server was correctly configured. I've confirmed it by sending a test mail to my personal and our functional mailbox accounts.

I take the opportunity to wish you a happy new year,

Best regards,

Vitor Castelo

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

281 views 2 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you