Share page not showing user and description fields

Hi,

when clicking the Share button no fields for the target users or the message shows up, as explained in the Atlassian's "share a page or blog post". The theme being applied is the default and we have no custom HTML, styles or JS.

What shows up:

ShareThisPage.jpg

Versus what is expected:

ShareThisPage_Complete.jpg

We are using  Confluence 6.4.2 and it happens in all browsers.

Did anyone have this situation already, and/or know how to solve it (and what may be the cause)?

Thank you.

 

2 answers

1 accepted

0 vote

Check if  system-plugins related to email  notifications  are not disabled.  To check this go to Confluence Administration -> Manage add-ons. Select "System" from picklist and search for "wordbox" plugins. 

* Verify if  "Workbox - Common Plugin", "Workbox - Confluence Provider Plugin", "Workbox - Host Plugin" are enabled.

Then search for "Notifications" plugins and verify if following plugins are enabled: 

 * Confluence Email Notifications Plugin

* Confluence Content Notifications Plugin

* Confluence Batch Notifications plugin

Hi Greg,

Yes, that was indeed the problem.

Thank you

0 vote
Nancy Lopez Atlassian Team Dec 22, 2017

Hi Vitor,

I am curious if you have configured a mail server for your instance. It is mentioned in this documentation that the users will not appear in the resulting dialog if a mail server has not been set up. 

https://confluence.atlassian.com/conf64/share-a-page-or-blog-post-936511201.html

In addition, the steps to setting up a mail server in 6.4.2 can be found here:

https://confluence.atlassian.com/conf64/configuring-a-server-for-outgoing-mail-936511623.html

Best regards, 

Nancy Lopez

Hi Nancy,

thanks a lot for your reply.

The mail server was correctly configured. I've confirmed it by sending a test mail to my personal and our functional mailbox accounts.

I take the opportunity to wish you a happy new year,

Best regards,

Vitor Castelo

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