SOS time to first response does not appear on issue

[donikapacolli]

Hi all,

I really need your help. I have defined SLA's for time to first response, and they have worked until now. All of the sudden they have disappeared for the issue screen. Does anyone know what might cause this?

[Jack Brickey]

Hi @donikapacolli , welcome to the community.

It might be interesting to copy one of your JQL statements in the above goals and paste it into the advanced issue search to see what is returned. The goal here is to determine if the JQL is the culprit or something else. Another approach is to look at a specific issue where you believe the SLAs should exists and analyze that issue against the JQL.