SMART LINKS on Mobile Browser show Login to Confluence Loop

Luc Comeau September 25, 2024

1. I want to have a SmartLink that points to another Page in another Space.

2. I Verified my Smart link works on desktop browser

3. On Ipad opening that  smartlink used to work in Safari but now we have a prompt to log in to confluence, that infinite loops to login prompt.

IMG_E7A7F64AF419.png

Safari cookie blockers are off

This used to work on mobile browser.

anyone experiencing this currently

2 answers

0 votes
Stavros_Rougas_EasyApps
Atlassian Partner
October 15, 2024

@Luc Comeau I know this isn't what you want to do but if you can't solve this and need to bulk change the smartlinks to URLs it's one of the features of our app Space Content Manager.

Screenshot 2024-10-15 at 12.11.57.png

0 votes
Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 25, 2024

Hi @Luc Comeau 

I don't have an iPad, but I do have an Android tablet.  I created a page with a smartlink, and was able to navigate on my tablet via a Chrome browser without entering an endless loop to the login screen.  I was already logged in when testing.

Sorry, I am not able to reproduce it.  I'm not sure if Safari is the culprit, or maybe it isn't saving your login creds due to some iPad security feature.. 

 

Luc Comeau September 25, 2024

Appreciate you testing @Shawn Doyle - ReleaseTEAM 

i can confirm that for all my users on IOS that they are experiencing the problem  in both Safari and Chrome for IOS.

Also - what's strange is that for all my users , it worked fine before today.

 

Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 30, 2024

That is a common theme in Atlassian cloud.  Instead of "It works on my desktop", it's "this all worked fine just yesterday" :)

 

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