Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Restrict email domains in Whitelist

I want to allow only limited Email domains to create tickets in service desk.

Can I Add those Domains  [ @gmail.com,@yahoo.com ] to Whitelist , So that other domains cannot create tickets in my Jira.

Only Whitelisted Domains must have the access to create Tickets.

Is it Possible to implement ?

How to add Email Domains in Whitelist to be activated, 

1 answer

1 vote

Hi Madhu,

Currently, it's not possible to restrict by domains who can create accounts/open tickets.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-868
Please, click on vote and watch to receive updates about the feature.

For now, to restrict who can access the portal to open tickets, you must go to Project Settings > Customer permissions > "Who can access the portal and send requests to Project name?" > "Customers my team adds to the project."

Then admins will have to manually add the customers.

Regards,
Angélica

I am extremely interested in this as well. Honestly, it seems like a basic option for a Service Desk portal. I'm surprised this doesn't exist already.

Hi Atlassian team,

This is causing a massive headache for us.
We have more than 15 projects created on the service desk where teams use to handle internal and external requests.
We don't want external people looking at our internal forms and to be honest we have have to disable some projects due to security reasons.
PLEASE put this in your roadmap if you want your tool to be efficient otherwise the teams will have to have their portal and manage their inbox, this is NOT good at all,


Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

335 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you