Requested for changing mail but nothing can find on my mailbox

[임한울(Hanwool Im)]

I want to change my mail (current : hanwool.im@ispero.io)
into hanwool.im@crscube.co.kr

Requested for changing mail but nothing can find on my mailbox

[Lucas Modzelewski _Lumo_]

Hi @임한울(Hanwool Im) , welcome to the Atlassian Community!

You can try to resend the mail in your profile page: https://id.atlassian.com/manage-profile/email

Make sure to check the spam folder.

If this doesn't help contact Atlassian support.

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I once had an issue where my email ended up on a 'suppression' list, and I wasn’t receiving any emails from Jira or Confluence for one account. Only support was able to resolve it.

[Tomislav Tobijas _Koios_]

Hi @임한울(Hanwool Im) ,

On top of what Lukasz said, if your Atlassian account (I'm assuming we are talking about changing email for that) is managed by your organization/company, Org admin can update account email either via Atlassian local user directory or via IdP (depending which one you're using). In that case, no confirmation is needed on the old address.

But as Lukasz also mentioned, you might want to check with Atlassian Support as they could see if confirmation link was bounced by some reason.

Cheers,
Tobi