QR Code

demetrio scapin March 24, 2023

I changed the Mobile Phone, the old one is not more in my possession, and I must register again the QR Code in the Google Authenticator, how can I do? How can receive againg the related QR Code?

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Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 24, 2023

Hi @demetrio scapin ,

welcome to Atlassian community!

When you registered the first tome your account with 2FA a recovery key has been provided. If you have it you can enter that key and go ahead with new registration within you new phone, otherwise you can use the following article https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ or contact Atlassian support https://support.atlassian.com/

More information are available here.

Hope this helps,

Fabio

demetrio scapin March 24, 2023

Ciao Fabio,

your feedback has been very useful, now all is working.

Thank you very much!!

Demetrio

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 24, 2023

I'm happy for that @demetrio scapin . Please mark my answer as accepted ;)

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