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demetrio scapin
demetrio scapin
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Mar 24, 2023

I changed the Mobile Phone, the old one is not more in my possession, and I must register again the QR Code in the Google Authenticator, how can I do? How can receive againg the related QR Code?

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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Mar 24, 2023

Hi @demetrio scapin ,

welcome to Atlassian community!

When you registered the first tome your account with 2FA a recovery key has been provided. If you have it you can enter that key and go ahead with new registration within you new phone, otherwise you can use the following article https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ or contact Atlassian support https://support.atlassian.com/

More information are available here.

Hope this helps,

Fabio

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demetrio scapin
demetrio scapin
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Mar 24, 2023

Ciao Fabio,

your feedback has been very useful, now all is working.

Thank you very much!!

Demetrio

Like • Fabio Racobaldo _Herzum_ likes this
Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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Mar 24, 2023

I'm happy for that @demetrio scapin . Please mark my answer as accepted ;)

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