Public Announcement Service

[Cheryl Schmelzer]

I am a Confluence administrator, but when I try to configure a PAS, I get a 403 Forbidden error. Do I need additional permissions to use this plugin? Thank you.

[AnnWorley · Accepted solution]

In case anyone reads this later we found out that the public service banner in OnDemand is for Atlassian use, hence Cheryl did not have access.

[Brian]

Hi Cheryl,

No, you don't need additional permissions to use the plugin. Do you see that 403 Forbidden error when you try to submit a new PAS, or when you clck on the link to get to the configuration screen?

Cheers,

Brian Tom

[Cheryl Schmelzer]

Thanks for the response, Tom. I get the error message immediately after clicking on the link to get to the configuration screen.

[Cheryl Schmelzer]

I continue to get the forbidden error when attempting to configure an announcement. Can you tell me if this is a common error in OnDemand instances? The public announcement feature would be extremely valuable to us when situations like today with the Questions add on being down. thank you.

[AnnWorley]

So you can get to all of the administrative screens in JIRA except the one for the PAS?

[Cheryl Schmelzer]

Yes. I can get to all other screens. Thx

[Cheryl Schmelzer]

I also submitted a support ticket: https://support.atlassian.com/browse/JST-85671