Will we be able to a add link into our software application so that a user can click through to the relevant page of our Confluence knowledge base for context-sensitive help? Can we do this using just Confluence, or do we require a plug-in?
I was searching for an answer to this myself, and I wanted to let you know about what I found.
Lastly, the following 2 articles:
I just wanted to pass on any information I had, so I hope this can help you.
Hey @Caroline Eddy and @[deleted]
I love all the writing from Sarah Maddox on the subject, she's such an amazing thinker and nice person.
I figured I'd chime in with a few additional suggestions to the great resources @Shannon Spaniol already shared.
To make the context sensitive help even more valuable to your users, you could use Scroll Versions to create variants of content for different use cases/variations of your app.
This way, your users would click a help link in your app and be taken to a branded help site with meaningful content for their specific use case.
Let me know if that doesn't make sense. I feel like the explaining part of my brain may be running out of ☕️.
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