Problems with pictures replicating and deleting

[Sofia V_ Nielsen]

Hi, 

I'm having trouble in my confluence document where I have a table with data and pictures. When I logged in today many of the pictures had replicated (eg. I had 4 different pictures in the same square and when I logged in this had changed to 4 pictures of the first picture(replicates), which means that I lost 3 pictures!, by doing nothing!). When I tried to correct this by uploading the correct pictures from my iPhone, it happened again after I published the page. 

Please help as I'm using this as my lab book for my master project and I therefore need to keep well track on all my data/pictures, so I have everything when I'm handing in my thesis next year.

- Best,

Sofia

[Sofia V_ Nielsen]

Anyone knows how I get in touch with the support? I can't seem to get to make my request about this "bug" since I have a "free" account. But imagine if this happens for a companies data that actually pays for membership! 

The amount of data and time waste would be horrible!

[Sofia V_ Nielsen]

PLEASE HELP. I still have this problem, that it's dublicating one of two images I add and delete the other one! It have cost me so much time. The first time I'm "saving/publishing" the page it's fine, but then next time it can change everything. This is really critical when working with data that are the picture and they just disappear. 

Thanks,

Sofia 

[Sofia V_ Nielsen]

I can even see in the "attachment" section of the pictures that it even have replicated the picture numbers. 

I seems really random which pictures it chose to do this with. 

I'm adding the pictures to my text by copying them from my iPhone directly into the page. 

[Laura Campbell _Elements_]

Hi @Sofia V_ Nielsen 

By any chance, could your pictures have identical file names? If you upload a file with the same file name as an existing attached picture, Confluence won't add -1 or -2 to the additional attachment.

[Sofia V_ Nielsen]

They almost have the same name like IMG_1411 and IMG_1412. So I guess it would still be possible for it to know the different.

[Piyush Annadate]

Hi @Sofia V_ Nielsen

Welcome to the Community.

This is strange, I'll suggest you to add the  images in the attachment section first, not in the Page Edit mode. Then add those images from the attachment as a link.

[Sofia V_ Nielsen]

Hi, 

Thank you!

This still causes me very big problem and a lot of time wasted. I can see in the attachment section that it have duplicated the pictures and deleted the other picture (I add two different pictures at a time). Also it doesn't matter if I'm copying them in once at a time or 2 pictures at the same time. it still delete one and dubblicate the other one. 

Hope you can help! :)