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Problems with Confluence in Citrix Edited

Tullio Rocca Nov 07, 2017

Hello

We use a Citrix-enviroment for our users and noticed a problem: we can't create or edit new pages in Confluence. When we create or open a Page to edit it keeps loading.

We use a Windows Server 2008 enviroment and tested on both Explorer and Chrome. 

1 answer

0 votes
Shannon Spaniol Atlassian Team Nov 07, 2017

Tullio,

Could you show us what's happening in the Confluence application logs when you try to create or edit a page?

That will help us understand the issue.

Please also tell us the version of Confluence you're running.

Kind Regards,
Shannon

Tullio Rocca Nov 07, 2017

This is what i got from the logs

2017-11-07 15:43:39,326 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job ESIndexJournalVerifierJob#ESIndexJournalVerifierJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='Dark feature es.indexing disabled']
2017-11-07 15:44:24,037 INFO [support-request] [atlassian.plugin] createSupportZip Saved Support Zip to: C:\Program Files\Atlassian\Application Data\Confluence\export\Confluence_support_2017-11-07-15-44-23.zip
2017-11-07 15:44:44,869 WARN [Caesium-1-4] [engine.query.spi.HQLQueryPlan] performList HHH000180: FirstResult/maxResults specified on polymorphic query; applying in memory!

We're running version 6.4.3

thanks in advance for an answer

Shannon Spaniol Atlassian Team Nov 07, 2017

Thanks Tullio,

Are there any error messages? The bit you've shared appears to just be warnings. If you watch the logs long enough there should be something that says ERROR instead of WARN, or a Caused by: that follows the ERROR.

Kind Regards,
Shannon

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