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Problems viewing mp4 on Confluence Page

I am a Confluence user and have added mp4 files (GoToMeeting recordings specifically) to Confluence pages in the past. Rather recently, I've noticed that the mp4 page cannot be viewed. While it shows I have added the file as an attachment and seems like it attached successfully, once I click on it as well as others that have access to the page, the square/space where the video should be viewed turns white with a little white icon in the middle. Nothing plays. What could be the issue?


Screen Shot 2021-05-03 at 12.06.22 PM.pngScreen Shot 2021-05-03 at 12.06.42 PM.png

1 answer

We do not. We drag and drop the file on the page. We have also attached the file by adding them to the page by / files&images.  I don't see where the multimedia macro is available in the new editor. We also tried exporting the mp4 videos to .mov and still have the same issue.

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