Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Problem with loading PDF macro

Hello all,

I upgraded our Confluence Data Center instance to Version 8.5.2 last week. Now we face the problem that the viewpdf macro seems broken. The macro only shows the message "

There was a problem converting this attachment."
I saw some tickets where the problem is described as solved since version 7.x (don't know exactly which version) Do anyone know how to fix the problem? It occurs for any PDF.
Maybe anyone else face this problem with Confluence Data Center 8.5.2?

1 answer

I also found following log entry:

2023-10-11 10:56:51,725 ERROR [DefaultSlideCacheManager:thread-1] [com.benryan.conversion.AbstractSandboxSlideConversionTask] convertFile Sandbox conversion is failed. Please check sandbox log for more detail
-- url: /plugins/servlet/pptslide | userName: xxx | referer: xxx | traceId: 9e260b2777528e46
2023-10-11 10:56:51,725 WARN [DefaultSlideCacheManager:thread-1] [com.benryan.conversion.AttachmentDataTempFile] close Failed to delete temporary attachment conversion file D:\\confluence\\data\\temp\\14011150885970425816.tmp
-- url: /plugins/servlet/pptslide | userName: xxx | referer: xxx | traceId: 9e260b2777528e46
java.nio.file.FileSystemException: D:\confluence\data\temp\14011150885970425816.tmp: The process cannot access the file because it is being used by another process

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events