Problem with accessing Confluence in Cloud for new created users

tooloudtoowide May 24, 2022

We have invited new users to access Confluence project, but they cannot login. Redirections and error with accessing.

Previously created users have no problems with accessing.

These new users have access to Trello boards (no problems) and Jira (no problems) so only Confluence is area of problems.

We are using free Cloud version (up to 10 users).

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Nic Brough -Adaptavist-
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May 24, 2022

Welcome to the Atlassian Community!

Could you give us a complete description of "can't log in"?  Take one user who can't get in and describe exactly what they see when they try.  Error messages, redirections, what URLs do you end up landing on.

tooloudtoowide May 24, 2022


1. the user is already logged in Atlassian, i.e. in Trello

2. the user is switching by nine-dots icon menu to Confluence.

3. the page redirects a few times and land here: 
error logging in confluence.png

I've enclosed a pic of the screen. Switching to Jira from Trello works (same invite for the user).

tooloudtoowide May 24, 2022

This is problem for today added users. Previously added users have no problems.

tooloudtoowide May 24, 2022

OK, it started to work, no activity on our side, so it was an issue on Atlassian's side.

Henry Khaw
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January 17, 2023

how did you get atlassian to fix this?

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