Problem importing a space from my confluence cloud to my confluence server

[siebenhofer]

Dear Support Team,

I try to import a space from my cloud confluence to my server confluence instance. The export works fine. (creating the zip File for XML method.

When i import the import this file in my server instance after 6-7 secionds I gat the message:

So indeed I heve there Two usere with different Username but the same E-mail.

Maybe this is the problem. BUT: I cannot change any of these E-Mail adresses.

And by the way, currently it is also not possible to login as admin, and even the user Siebenhofer is in the group confluence-admin, it is not possible to add new users ore delete users.

It would be grat if you could me give an advise how I can solve this problem

[Fadoua · Accepted solution]

You need to clear Confluence cache 

[Fadoua]

Confluence administration -> cache statistics

[Fadoua]

Rudolf

I am stepping away from my computer for 1 hour. Please let me know how it goes.

Your issue is my priority today.

If flushing the cache doesn’t work I will check more to see if there are any other workarounds.

Best

Fadoua

[siebenhofer]

sorry, i cannot find that cache statistics

[siebenhofer]

Dear Fadoua,

it is 01:10 AM here now, and I have also to stop.

I will continue tomorrow.

I think there is something wron with my user synchronization between JIRA user directory and confluence. 

Many thanks so far for today.

[Fadoua]

My pleasure, we will fix it I am sure :)

Have a great night!

[siebenhofer]

just one good news: I found that point to clear all cache

[siebenhofer]

i can switch between jira and confluence back and force.

I can add and delete users in jire, but i dont see any change in confluence, and the snchroniszatio always goes wrong. so i cannot do the forst worakround for the import problem you mentioned

[Fadoua]

@siebenhofer  what about deactivating one of the accounts? You won't lose any data and once you do the import you can re-enable the account.

Should we give it a try?

Best,

Fadoua

[siebenhofer]

Dear Fadoua,

thanks. Of course I would like to do that. BUT just before some clarification: 

I am quire sure I have some Problem with the synchronisation of my Concluence instance with Jira. I could also not anymore login with my admin account in Confluence. Therefore I already activated the "recovery_admin" as dicribed and that works. Becaouse that user Siebenhofer@sieitmci.com which is the problem during the import is the only user in that confluence instance, as the creating of new users in Jira is not synchronised with confluence anymore. The synchronisation always fails. 

Therefore i am not sure if i can reactivate that user then if i the user deactivate.

I wait for your opion to that captain, and then i will try that.

Best regards

Rudolf

[siebenhofer]

When I try from Confluence to test the connection to my JIRA user directory, I get the message:

Test basic connection : Failed com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home

I cannot find, where I block myself here in my network. 

[Fadoua]

@siebenhofer 

Sorry I had an extremely busy day

Going back to your issue. I think we need to work first on the user directories.

Can you please send me a screenshot after hiding any confidential information for the user directories in both Jira and Confluence?

Best,

Fadoua

[siebenhofer]

First: The User Directory of Confluence:

[Fadoua]

Are Jira and Confluence communicating without issues? Meaning you can create Jira issues from inside Confluence and link a project to a Confluence page?

[siebenhofer]

so far i use the navigation between jira and confluence only

[Fadoua]

and I assume it is not a problem at all. You are able to create Jira issues from inside Confluence and link projects to Confluence spaces

[Fadoua]

Looking at the screenshots why do links show as localhost with some weird characters? Configure other applications doesn't seem right to me

[Fadoua]

Will you be available Sunday afternoon?

You can share your screen so that I can guide you

[siebenhofer]

This would be great. But what Time zone.

I am in europe and here it is now 01:25 AM and your time?

[Fadoua]

I am in the US on NY time (EST)

[siebenhofer]

Dear Fadoua,

HEUREKA!!! - Finally could solve the problem now. There was a problem that the access of Confluence to my Jira user Directory was wrong configured - I dont know when this happened.

No i can synchronize the user directories; so I could delete that blocking user.

AND NOW the import of my Cloud exported Space was done successfully - HAPPY HAPPY HAPPY!

Many thanks to your support dear Faouda. So there is no need to disturb you on Sunday. :-) 

Best regards

Rudolf

[Fadoua]

I am very happy to learn your problem has been solved.

You never bother me, I am here if you have any questions or any other issues.

Please don’t forget to hit the Accept Button for me!

[siebenhofer]

Dear Fadoua,

great.

So far everything seems fine. The only one which is still open: In JIRA: Always when i go to administrative functions, I get that message "Somethin went wrong. Contact administrator" But how to find out what the reason is ????

Best regards

Rudolf

AND OF COURSE I WILL CLICK THE ACCEPT BUTTON IMMEDIATELY NOW! ;-) 

[Fadoua]

I am out at the moment

i promise to take a look at it

Thank you for accepting my answer!

Best

Fadoua

[Fadoua]

I am sure something not configured properly for the admin account or you are not in the right group.

[Fadoua]

what groups do you belong to in Jira @siebenhofer ?

[Fadoua · Accepted solution]

Definitely you will need to do it from Jira since it is the one you use for user management.

you can not make the change in Confluence directly.

[siebenhofer]

i changed in jira the e-mail address from that user now. is this enough or necessary to change the username also?

[Fadoua]

All documentation is pointing to the email I guess it is enough 

[siebenhofer]

even i have changed the e-mail of this user from siebenhofer@sieitmci.com to rudolf .siebenhofer@aon.at in confluence it shows me still the old e-mail from that user

[Fadoua]

Did you try to clear the cache in Confluence?

[siebenhofer]

no, i didnt clear the cache. how to do this. Doeas a restart of jire halp?

[Fadoua · Accepted solution]

@siebenhofer 

Please try to follow the steps in the following document, and let us know if you have any questions:

https://confluence.atlassian.com/doc/import-a-space-from-confluence-cloud-967876449.html

Best,

Fadoua

[siebenhofer]

Dear Fadoua,

many thanks for the quick answer.

The link you have given me, is exactly what i have found so far, 

BUT: The strange is; the message is the same! (as I have shown you in two pictures.

By the way: meanwile I have also had a look to the database: The taget database on my server, where i try to import....

Any idea?

Best regards 

Rudolf

[Fadoua]

@siebenhofer   Do not make any changes to the DB please you will break the application.

let me check tomorrow morning and promise to get back to you.

It is late here in the US ;)

Best

Fadoua

[siebenhofer]

Many thanks Fadoua,

of course I didnt touch the database; just want to check that table if there are duplicates.

Great if we can follow up that problem tomorrow; (here it is already 05:00 AM and I worked the whole night on the content of this conflence in the cloud.

See you then 

Good night

Rudolf

[Fadoua]

working on it at the moment

[siebenhofer]

great

[Fadoua]

@siebenhofer  Someone already reported a similar issue than yours please take a look at Atlassian recommendation:

https://community.atlassian.com/t5/Confluence-questions/Unable-to-import-XML-space-to-Confluence-Server-exported-earlier/qaq-p/1307536

Please let me know how it goes.

Best,

Fadoua

[Fadoua]

There is a bug that unfortunately hasn't been fixed yet by Atlassian:

https://jira.atlassian.com/browse/CONFSERVER-59654?error=login_required&error_description=Login+required&state=2777365b-b1c2-490d-8da0-96770b59f51d

[siebenhofer]

Thanks; but i cannot rename and not delete that user siebenhofer@sieitmci.com in my confluence. Even when logged in as admin.

I think my user management is linked to my JIRA. can this have an influence?

Is there any other way to delete that user?