Dear Support Team,
I try to import a space from my cloud confluence to my server confluence instance. The export works fine. (creating the zip File for XML method.
When i import the import this file in my server instance after 6-7 secionds I gat the message:
So indeed I heve there Two usere with different Username but the same E-mail.
Maybe this is the problem. BUT: I cannot change any of these E-Mail adresses.
And by the way, currently it is also not possible to login as admin, and even the user Siebenhofer is in the group confluence-admin, it is not possible to add new users ore delete users.
It would be grat if you could me give an advise how I can solve this problem
Please try to follow the steps in the following document, and let us know if you have any questions:
many thanks for the quick answer.
The link you have given me, is exactly what i have found so far,
BUT: The strange is; the message is the same! (as I have shown you in two pictures.
By the way: meanwile I have also had a look to the database: The taget database on my server, where i try to import....
Many thanks Fadoua,
of course I didnt touch the database; just want to check that table if there are duplicates.
Great if we can follow up that problem tomorrow; (here it is already 05:00 AM and I worked the whole night on the content of this conflence in the cloud.
See you then
@siebenhofer Someone already reported a similar issue than yours please take a look at Atlassian recommendation:
Please let me know how it goes.
There is a bug that unfortunately hasn't been fixed yet by Atlassian:
thanks. Of course I would like to do that. BUT just before some clarification:
I am quire sure I have some Problem with the synchronisation of my Concluence instance with Jira. I could also not anymore login with my admin account in Confluence. Therefore I already activated the "recovery_admin" as dicribed and that works. Becaouse that user Siebenhofer@sieitmci.com which is the problem during the import is the only user in that confluence instance, as the creating of new users in Jira is not synchronised with confluence anymore. The synchronisation always fails.
Therefore i am not sure if i can reactivate that user then if i the user deactivate.
I wait for your opion to that captain, and then i will try that.
When I try from Confluence to test the connection to my JIRA user directory, I get the message:
Test basic connection : Failed com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home
I cannot find, where I block myself here in my network.
Sorry I had an extremely busy day
Going back to your issue. I think we need to work first on the user directories.
Can you please send me a screenshot after hiding any confidential information for the user directories in both Jira and Confluence?
HEUREKA!!! - Finally could solve the problem now. There was a problem that the access of Confluence to my Jira user Directory was wrong configured - I dont know when this happened.
No i can synchronize the user directories; so I could delete that blocking user.
AND NOW the import of my Cloud exported Space was done successfully - HAPPY HAPPY HAPPY!
Many thanks to your support dear Faouda. So there is no need to disturb you on Sunday. :-)
So far everything seems fine. The only one which is still open: In JIRA: Always when i go to administrative functions, I get that message "Somethin went wrong. Contact administrator" But how to find out what the reason is ????
AND OF COURSE I WILL CLICK THE ACCEPT BUTTON IMMEDIATELY NOW! ;-)
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