It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Pop up note scroll bar not working or inaccessible?

I was able to successfully add a pop-up note on a gliffy component, i.e. rectangular shape. When the text is too long, a scroll bar appears by default. However, I couldn't figure out how to get it to scroll so you can read the full text. Tried all the arrow keys. Is there some hot key or key combination to do this?

2 answers

Hi Jeanette,

I just tested the pop up note functionality on my end. You can see my test here. Both scrolling on my mouse and clicking and dragging worked on my end. This means it is likely an issue local to your instance, so we will need to dig in further.

Can you please reach out to support@gliffy.com with the steps you took that led to the pop up note not scrolling? This will help us troubleshoot so we can get it sorted out on your end ASAP.

-John & the Gliffy team

Hi, John. I can't access the link you provided in your response. All I'm doing is:

1. Hover to the button which would show the pop-up note

2. When try and move my mouse to the scroll bar so I can read the entire text, pop-up goes awaysample.png

Thanks for passing along this deatil Jeanette. As mentioned we will need to dig further into this. Please send this info to our support team at support@gliffy.com.

The reason I cannot submit this request to support for you is because we need your email address to ensure we can review the functionality on your version of Gliffy and follow up with you.

Please let me know if there is any way I can help along the way after you submit this to support.

I am experiencing the same issue. If I hover, the popup up will appear above the center of the item, however if I simply scroll at this point, since the mouse isn't over the popup it just scrolls the whole browser window (space, arrows, pg down - all buttons just activate the browser, not the popup), and if I try to move my mouse over it to activate scroll in the popup, the popup simply immediately disappears before I can mouse over it.

It is now January 2020

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

8,560 views 6 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you