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Plugin always disabled and can't enable it

Dominik Gashi February 13, 2024

With the new Confluence DC version 8.8.0 I can’t enable my app. The app is per default disabled and when trying to click on the button to enable it I get this error: This app failed to enable. Refer to the logs for more information.
And I can’t get it enabled. Does someone know what the issue is and how I can fix it?
Thanks.

1 answer

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Martin Bayer _MoroSystems_ s_r_o__
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 13, 2024

Hi @Dominik Gashi , you will definitelly need to check the atlassian-jira.log server log. There will be information about some missing dependency or something. Can you share this file or the snippet of it?

Dominik Gashi February 20, 2024

Hi Martin, thank you for your message. I downloaded the support zip and I can't fin the atlassian-jira.log. I think you wanted to write atlassian-confluence.log because I have the issue on Confluence. But also in the support zip I can't find the atlassian-confluence.log file. 

Martin Bayer _MoroSystems_ s_r_o__
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

Hi @Dominik Gashi , yes of course I though atlassian-confluence.log. What files are contained in the zip file?

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