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I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 12, 2023

Hi. Guys.

what's the problem with this error?

How to fix this?image.png
Thanks in advance!


2 answers

1 vote
Dan Breyen
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 12, 2023

Hi @jjyu welcome to the community.  As you are using the software in the cloud, there may be issues with your machine communicating with the cloud.  A few things you can try would be to reboot your machine and try it again.  You could also try a different browser to see if the issue persists.  Checking with your co-workers to see if they have the same issue would be another thing to check.  I know Atlassian had some issues earlier today.  You can check on the system status by using Status Page from Atlassian.

If the problem persists, your SysAdmin (or you if that's you) could open a ticket with Atlassian Support to see if there is more going on.  That URL is

Hope that helps.

0 votes
Ollie Guan
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023 • edited

Hi @jjyu ,

find your license and order information in my atlassian.

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