Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

PDF Export is not working

Kerstin Müllner November 30, 2023

Unfortunately, PDF exports no longer work. It stands "There was on error in the export. Please check your log files ".
Can anyone help me? My colleagues have the same problem.
Thanks!
Kerstin

7 answers

0 votes
Kerstin Müllner December 11, 2023

Hi @Rilwan Ahmed

yes sure:

Bildschirmfoto 2023-12-11 um 11.48.46.pngBildschirmfoto 2023-12-11 um 11.51.10.png

0 votes
Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 8, 2023

I'd start deleting elements of the copied page one by one till you find what is causing the pdf export problem. 

0 votes
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 8, 2023

Hi @Kerstin Müllner ,

Please share the screenshots of each steps you do to export to pdf. 

0 votes
Kerstin Müllner December 6, 2023

I just tested it. Apparently it's only this side. I just created a new page and copied the content (table, text and Link to Jira Tasks), but I can't export the new page to PDF either.

But I have already exported the page with the same content.

0 votes
Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 6, 2023

Is it all pages or just a specific page?

0 votes
Kerstin Müllner December 4, 2023

Hello @Rilwan Ahmed 

Very interesting. Yes I am sure that we have cloud version. I have now disabled all macros and also tried it in a "private window" in Firefox. I have also tried various other browsers (Chrome, Edge), unfortunately without success.

0 votes
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 30, 2023

Hi @Kerstin Müllner ,

I checked page and space export to PDF in my instance (Atlassian Cloud) and it worked. Are you sure you are using Atlassian cloud confluence (your url will be xxxx.atlassian.net if its cloud)

Does your pages have any macro from the marketplace (not Atlassian inbuilt) ? If yes, disable them and try exporting. Your confluence admin can assist you here. 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events