OnDemand Performance Unbearably Slow

[Tomasz Oczkoś]

Hi,

Exactly the same problem with OnDemand service used from Poland (50Mb).

Sorry to say that, but you cannot use these tools in so unresponsive manner.

Best regards,

T. Oczkos

[Pete Callaghan]

We are reviewing Confluence OnDemand as a potential collaboration tool. Experiencing intermittent page load times here in London of > 30s is not impressive.

[JamieA]

Yep, approx 20-30s for me from London. Almost unusable.

[Magnus Alm]

Same here in Sweden. We're evaluating Jira, Jira Agile and Confluence, but it is horribly slow. Dosn't matter if I'm at the office, or home. Or even in Gothenburg or Stockholm. (It was even slow when I was in London)

[Simon Riedel]

I have reported slow response (two comments above), opened a ticket, they have increased memory of my instance.

Its running smooth now.

S

[Peter Nash]

Really slow in the UK. (I'm on 90mbit connection)

[Simon Riedel]

Slow from Germany !!! not ok to work with. each click takes some 5-10 seconds until reaction. great software but lag drives me insane

[Stephan Höhne]

Germany reporting: OnDemand runs slow in comparism to other services. It forces me to run my own instance.

[Harry Chan]

It is the location where they are hosted - St. Louis and also an issue with the network / peering with carriers etc. That's the latency issue.

From a performance perspective, you might check if there's enough RAM. With my OnDemand instance I've found not much RAM is allocated causing it to be slow sometimes.

[Bruce Cannon]

I am in Los Angeles and find Confluence and Jira OnDemand response times excruciating. I'm a new customer so don't have more than a couple of months of experience with this system, but as a place to do work it's kind of a fail. Add up the 30 seconds it takes the system to record the smallest change, input, update, or change screens, open a dialog, etc. and it seems this could be a very costly time suck across a company. Much slower than other similar web services (bug trackers, task managers, etc.).

[Norman Abramovitz]

Different commands for different operating systems? Which operating system are you using?

[Amber Manry]

I see the problem at my office in Tysons Corner(Virginia) and also at my home in Arlington, VA (Comcast XFinity). Other websites seem to have ok performance. The response times were fine a few months ago...What is the exact network command to issue?

[Nic Brough -Adaptavist-]

This came up a couple of times before recently. The OnDemand servers are in the US, but the latency isn't really that bad. OnDemand works well across North America, and it's pretty snappy in northern Europe - the people who ahve complained about it seem to have either gone quiet or discovered that they needed to fix their own networks/ISP.

That said, you might well not be able to do that, and unless you're in north America, I'd be nagging Atlassian to get more distributed servers on the go for OnDemand in non American locations.

[Norman Abramovitz]

Where are you located and what does a network trace route tell you about network delays?