I am an OnDemand customer of Confluence,JIRA, and Greenhopper. Previously, it was just me working on projects. Now, I would like some team members to start using Confluence but find that the performance is unbearably slow.
How can I request faster response times? It takes over one minute to begin editing a page in Confluence.
In addition to Tim:
When you raise an issue at support.atlassian.com, can you please include as much of the following information as possible, and check if the problem exists on different variaties?
I have tried to help someone through this problem, but have not been able to find anything (yet). Tests from Europe and Asia did not show any problems either. The more information we have the better
The OnDemand service is really slow here in Sweden (Northern Europe), its not on a level where you can charge for the service. When I pay it should be fast.
I have tried both at work and at home on a 100Mbps connection and the results are the same.
This came up a couple of times before recently. The OnDemand servers are in the US, but the latency isn't really that bad. OnDemand works well across North America, and it's pretty snappy in northern Europe - the people who ahve complained about it seem to have either gone quiet or discovered that they needed to fix their own networks/ISP.
That said, you might well not be able to do that, and unless you're in north America, I'd be nagging Atlassian to get more distributed servers on the go for OnDemand in non American locations.
I am in Los Angeles and find Confluence and Jira OnDemand response times excruciating. I'm a new customer so don't have more than a couple of months of experience with this system, but as a place to do work it's kind of a fail. Add up the 30 seconds it takes the system to record the smallest change, input, update, or change screens, open a dialog, etc. and it seems this could be a very costly time suck across a company. Much slower than other similar web services (bug trackers, task managers, etc.).
It is the location where they are hosted - St. Louis and also an issue with the network / peering with carriers etc. That's the latency issue.
From a performance perspective, you might check if there's enough RAM. With my OnDemand instance I've found not much RAM is allocated causing it to be slow sometimes.
Same here. I am in the UK and am on a dedicated T1 in the office, and 120MB connection at home. Both are horribly slow. Sometimes it takes as long as 30 seconds to load a page, more to create a ticket or search. Really really bad.
I've done a variety of pings, and while not entirely scientific I believe it might have something to do with the peering between the UK and the datacenter? When I ping from our dev box in The Netherlands, the pings seem normal (avg: 90ms). From the UK its about 2-3x slower.
Will be posting a support ticket.
Really slow JIRA OnDemand in Florida - though I've checked it on my trips to San Francisco too - also slow. My team has almost ceased using it - we're looking for alternatives. This appears to be on Atlassian's side. I've noticed other of their online services also seem very slow.
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