OnDemand Performance Unbearably Slow

[Amber Manry]

I am an OnDemand customer of Confluence,JIRA, and Greenhopper. Previously, it was just me working on projects. Now, I would like some team members to start using Confluence but find that the performance is unbearably slow.

How can I request faster response times? It takes over one minute to begin editing a page in Confluence.

[MJ · Accepted solution]

In addition to Tim:

When you raise an issue at support.atlassian.com, can you please include as much of the following information as possible, and check if the problem exists on different variaties?

• Does the problem occur on more than 1 workstation
• Does the problem occur from another (ie home) network (preferably from another workstation as well)
• Operating system(s) used
• Brower(s) used (and versions)
• Java version(s) installed

I have tried to help someone through this problem, but have not been able to find anything (yet). Tests from Europe and Asia did not show any problems either. The more information we have the better

[TimT]

Amber,

This sounds very unusually slow. Please raise an issue on support.atlassian.com with details of your instance so one of our engineers can take a look and figure out what's going on.

Thanks,

Tim Moore
Atlassian OnDemand Development Lead

[Amber Manry]

Thanks Tim. Today it seems that the response times are lightning fast. I will raise an issue if I see a performance problem again.

Thanks,

Amber

[ronnie_barker]

What do people mean by slow? I am complaining at support.atlassian.comthat my new instance takes 5s to respond to a page request whereas I see people here talking about 30s.

If this is 'normal' performance, I'm going to give up and use something else!

[Claes Lindblom]

Hi,
The OnDemand service is really slow here in Sweden (Northern Europe), its not on a level where you can charge for the service. When I pay it should be fast.

I have tried both at work and at home on a 100Mbps connection and the results are the same.

Best regards
/Claes

[Joakim Söderberg]

Hello!

I also agree the OnDemand service is really slow from Sweden. I've tried several locations and ISPs as well.

[Thaddeus Ryker]

Dirt slow from the US east coast too

[Kirill Gurbanov]

Just the same in Russia. I really want to buy JIRA (and actually paid for 1mo) but it's unusable with these great lags.

[Andrew Stone]

Hello,

Painfully slow in Sydney AU, I have tried on three ISPs including one on 4G.

Atlassian status page says everything is fine...

I love the tools but hate the performance problems!

Regards,

Andrew Stone.

[Tommaso Schiavinotto]

Slow in Italy as well.

[Jens Lund]

Denmark reporting to: Slow slow

[Andreas Liljeqvist]

Really slow here aswell.

[Domenico De Felice]

Really slow here as well, from Dublin, Ireland... a couple minutes per page (when I'm like only 30 secs) and continuous AJAX timeouts

[Thaddeus Ryker]

Yeah OnDemand is crap slow for me as well. This seems to be a common complaint.

[adamthebig]

Really slow for me. Baltimore, MD - Most likely going to ditch and go to DoneDone, Github and Travis CI.

[Thaddeus Ryker]

I'm also in the same area just north of Baltimore and the service is incredibly crap slow for me too. It's very disappointing and sad how bad the performance is for such "professional" software. I will also be looking at future alternatives.

[Nic Brough -Adaptavist-]

The software is fine, it's the hosted offering that is the problem. It's one of the reasons I see a lot of "we want to host it ourselves" or "are there hosting providers nearer us" questions.

[Thaddeus Ryker]

Well I would argue that the software is not fine given that they are offering it as a hosted solution and the performance is crap. I take your point that it works much better when hosted locally, but it is their responsibility if they are going to offer it as a hosted cloud solution, to insure that the software performs reasonably in the cloud.

[Nic Brough -Adaptavist-]

No, you're missing the point. If you take the software and run it yourself, it works. The software is not the problem. The hosting is the problem. If you host it elsewhere, the software works.

[Azat Khadiev]

We are using Confluence on Demand. Very very slow from Moscow. Comparing to other sites it is embarrassing.

[Pete Kucera]

Confluence On Demand slowness is making the solution useless. I have read through these blog posts about slowness and network issues. Most of the responses want to point the finger at the consumer. I can tell you that I have been using the same computer, same browser, same network, same version of Java since we signed up a few days ago and the page load times have been all over the board. Two nights ago, the site was clicking along with relatively normal response times as I built out the space. Yesterday and today, I can walk away for 20+ minutes between page request and come back to the browser loading icon still spinning. The 'ajax' functions to expand a page tree element also just spins for eternity. I have not done a full network trace, but every other site that I normally use is working just fine. I am on a Verizon FiOS network.

This trial period was supposed to be a test to determine if we want to use this platform for our business collaboration. Tomorrow morning, I have to demo the Confluence solution and I am honestly leaning toward not embarrasing myself. I have used Atlassian products before in a self hosted environment and I truely like the tools and features. But, this On Demand solution is not working out for us.

Pete

[Glownet]

Confluence on Demand is very-very-very slow. And not only our Instance but also event this very page take loads of time to load. And the page https://<instance>.atlassian.net/wiki/ takes about 10 seconds to load... It is so frustrating.

We are trying to make confluence the main plaftorm for knowledge and information sharing within the business. But all users hate doing it as it is sooooo slow. Clicking Edit or Save is not 0 sec as on great plaftorms like Trello and not even 0.25 as on Facebook or the like. It takes AGES.

Please find some way to fix this everywhere slowness!

[Chris Hager]

Very slow in Austria right now

[jaapoost]

Slow in the Netherlands as well

[Admin]

Pathetically slow for us in India

[Geoffrey McCaleb]

Have the same problem here in London. At work we have a 1:1 100MB connection - but Jira is painfully slow. At home a 20:1 140MB connection, same thing.

Unfortunately we've started using other alternatives as waiting 20-30 seconds for a page to load is just not workable. I tried going the support route but the only thing they try is rebooting our server.

[jasas1]

Really slow JIRA OnDemand in Florida - though I've checked it on my trips to San Francisco too - also slow. My team has almost ceased using it - we're looking for alternatives. This appears to be on Atlassian's side. I've noticed other of their online services also seem very slow.

[JamieA]

I can only imagine they are suffering some massive DDoS attack or something. Almost two minutes to open the system dashboard here. Unusable. Sure am glad this is a complimentary instance.

[pamela_goloskie]

I'm in Los Angeles, and I'm seeing 6.35s wait times to load the Confluence and JIRA dashboards.

[kiransingh Ghoorbin]

Excrutiatingly slow from Switzerland

All browsers (IE, FF and Chrome)

Very often page doesnt load, and specially as an admin, this happens too often when I am administering confluence, JIRA and carrying out user and permissions management

[Trygve Sanne Hardersen]

Performance sucks here in Norway, so much it's a productivity issue.

[Geoffrey McCaleb]

Same here. I am in the UK and am on a dedicated T1 in the office, and 120MB connection at home. Both are horribly slow. Sometimes it takes as long as 30 seconds to load a page, more to create a ticket or search. Really really bad.

I've done a variety of pings, and while not entirely scientific I believe it might have something to do with the peering between the UK and the datacenter? When I ping from our dev box in The Netherlands, the pings seem normal (avg: 90ms). From the UK its about 2-3x slower.

Will be posting a support ticket.

[Harry Chan]

It's mostly the amount of memory allocated and the network connection from the OnDemand data center.