Official Jira - Getting help

Hi All,

we need to submit a support ticket but we cannot decide where to ask for help: in Atlassian Forum or raising a support request in Jira? Which is faster? Which do you suggest?

Other: when I create the Support ZIP, does it reduce the performance of the Jira or Confluence?

Thanks in advance,


1 answer

1 accepted

0 vote

We are not support.

There's no harm in asking here, but there's no guarantee of a response, and no guarantee it will be quick. Support will always get back to you, and have an SLA (not that I've bothered to read it, they've always got back to me a lot faster than I needed)

Yes, creating the zip file has an overhead. If you have a large or complex system, it could have a noticable impact. I've not seen one stop the systems dead, but it can slow them a bit.

Thank you.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,921 views 27 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you