Hi guys,
When an agent (agent_one@firma.de) creates a ticket by sending an email to the Jira inbox (service@firma.de), sometimes no internal notifications about the creation of a new ticket are sent to the agent group (agent_group@firma.de) by email. Most of the time, however, they are. However, the notification scheme is set so that it should always do this. I am currently missing any approach on how to find the cause of the error.
Any ideas?
Ingo
