Not receiving account recovery link on my email

Deepu Singh
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February 17, 2025

Dear Team @atllasian,

I have been trying to reset password of my account (deepu.singh@centricconsulting.com) but I am not getting recovery link on this email id.

Please help on it.

Thanks

1 answer

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Shawn Doyle - ReleaseTEAM
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February 18, 2025

Hi @Deepu Singh 

 

If you haven't yet please follow the instructions on this page

https://support.atlassian.com/atlassian-account/docs/password-reset-issues/

If nothing on that page works. Atlassian may have blocked your email domain and you'll have to reach out to support directly for them to check and unblock it. I have seen this, but it's fairly rare.

 

Deepu Singh
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 18, 2025

Hi @Shawn Doyle - ReleaseTEAM 

Can you please check Atlassian suppression/block list?

I was using this email id (deepu.singh@centricconsulting.com) to access Atlassian products. Now, I do not remember password nor I am getting recovery reset link from Atlassian.

Thanks  

Deepu Singh
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 18, 2025

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